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Vndrk reviews each acrylic cosmetic organizer return against the ordered SKU, exact transparent compartment structure, condition, and requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may unpack and visually inspect the completely empty organizer on a clean dry surface and may open the lid once without loading it. For an eligible non-defective return, do not place lipstick, brushes, bottles, palettes, compacts, powders, creams, liquids, beads, inserts, stationery, or other items in any slot or compartment. The organizer, attached feet, and care card must remain together. For clear acrylic cosmetic organizer orders, support review may compare the body, acrylic thickness, tiers, slots, dividers, lid, hinges, handle, wells, bay, tray sections, rear panel, seams, polished edges, feet, care card, and delivered parcel with the ordered SKU.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must show inspection only, not vanity use. It must remain clean, dry, odor-free, and free from cosmetic powder, pigment, oil, cream, fragrance, brush hair, fingerprints that cannot be gently removed, water spots, alcohol haze, solvent damage, scratches, chips, cracks, stress whitening, warped panels, loose seams, bent hinges, handle damage, missing feet, adhesive labels, or altered dividers.
For an approved return, remove all personal contents, dry every surface fully, close the lid without pressure, place soft material between projecting dividers and neighboring panels, protect polished corners and hinges, and prevent loose hard items from moving inside compartments. Do not apply new tape directly to acrylic. Pack the empty complete organizer in a sturdy outer carton. After approval, the pre-paid return label is emailed as a downloadable and printable file and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@vndrk.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 16257 Sea Pines Drive, Hudson, FL 34667, United States.
Identify the SKU and exact area involved, such as a tier, square slot, longitudinal divider, front lip, arched lid, barrel hinge, bar handle, brush well, bottle bay, stepped palette divider, rear panel, front tray, cross divider, bonded seam, polished edge, or silicone foot. For visible delivery damage, photograph the completely empty organizer on a neutral surface without showing cosmetics or personal vanity items.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available organizer after the original complete unused product is approved for return. Footprint, acrylic thickness, slot count, compartment geometry, lid clearance, brush-well diameter, palette spacing, tray layout, care method, and product net weight can differ and should be checked before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@vndrk.shop or +1 (254) 528-4936. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).